Privacy Policy
Last updated: June 2026
LetsCleanIndia ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our civic technology platform and related services. Please read this policy carefully. By using our platform, you agree to the practices described herein.
1. Information We Collect
Information You Provide
We collect information you voluntarily provide when you register for an account, submit a civic issue report, fill out a contact form, or otherwise interact with our platform. This may include your name, email address, phone number, and general location. Certain platform roles may require additional identity or payment information for verification and service delivery purposes.
Location and Issue Data
When you report a civic issue, we collect the location information associated with the report (such as GPS coordinates or a manually entered address), any photos or media you submit, and the timestamp of the submission. This data is used solely for issue routing, resolution tracking, and platform analytics.
Usage and Technical Data
We automatically collect certain technical information when you access our platform, including your IP address, browser type, device type, operating system, pages visited, and features used. This information helps us maintain platform security, diagnose technical issues, and improve the user experience.
Cookies and Similar Technologies
We use essential cookies to maintain your session and functional cookies to remember your preferences. We do not use advertising cookies or third-party behavioural tracking technologies. You may disable cookies in your browser settings; however, some platform features may not function correctly without them.
2. How We Use Your Information
Platform Operations
We use your information to provide, operate, and maintain the LetsCleanIndia platform — including processing issue reports, facilitating task assignment, enabling communication between stakeholders, and generating impact reports.
Service Improvement
We analyse aggregated, anonymised usage data to understand how our platform is used, identify areas for improvement, and develop new features. Individual user data is not used for this purpose without your consent.
Communications
We may use your contact information to send you service-related notifications (such as issue status updates), respond to your enquiries, and, where you have opted in, send you platform updates or newsletters. You may opt out of non-essential communications at any time.
Legal and Compliance
We may use or retain your information as necessary to comply with applicable laws and regulations, resolve disputes, enforce our terms of service, and protect the rights and safety of our users and the public.
3. Sharing of Information
We Do Not Sell Your Data
LetsCleanIndia does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes.
Service Providers
We may share your information with trusted third-party service providers who assist us in operating the platform, such as cloud hosting providers, email delivery services, and analytics tools. These providers are contractually obligated to use your data only as directed by us and to maintain appropriate security standards.
Civic and Government Partners
Verified, anonymised resolution data (such as issue type, location, and resolution timestamp) may be shared with relevant civic bodies or government partners for the purpose of SLA compliance reporting and public sanitation improvement. Personal user data is not shared with these entities.
Legal Obligations
We may disclose your information if required to do so by law, court order, or governmental authority, or if we reasonably believe that such disclosure is necessary to protect the rights, property, or safety of LetsCleanIndia, our users, or the general public.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our platform before your information becomes subject to a different privacy policy.
4. Data Retention
Retention Periods
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request deletion of your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain certain records for legal, regulatory, or legitimate business purposes.
Anonymised Data
Aggregated and anonymised data derived from your usage may be retained indefinitely for research, analytics, and platform improvement purposes. This data cannot be used to identify you personally.
5. Data Security
Technical Safeguards
We implement industry-standard security measures to protect your information, including encryption of data in transit (TLS/HTTPS), encryption of sensitive data at rest, regular security assessments, and access controls that limit data access to authorised personnel only.
Organisational Measures
Access to personal data within our organisation is restricted on a need-to-know basis. All personnel with access to personal data are subject to confidentiality obligations and receive appropriate data protection training.
Breach Notification
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authorities as required by applicable law, without undue delay.
6. Your Rights
Access and Portability
You have the right to request a copy of the personal information we hold about you. Upon a verified request, we will provide this information in a commonly used, machine-readable format within a reasonable timeframe.
Correction
You have the right to request correction of inaccurate or incomplete personal information. You may update most of your information directly through your account settings, or by contacting us at contact@letscleanindia.com.
Deletion
You have the right to request deletion of your personal information. We will honour such requests subject to any legal obligations that require us to retain certain data. Upon account deletion, your personal data will be removed or anonymised within 30 days.
Objection and Restriction
You have the right to object to or request restriction of certain processing of your personal data. Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Opt-Out of Communications
You may opt out of non-essential communications (such as newsletters and platform updates) at any time by clicking the unsubscribe link in any such communication or by updating your notification preferences in your account settings.
7. Children's Privacy
Age Restriction
Our platform is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.
8. Third-Party Links
External Websites
Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or privacy practices.
9. Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify registered users of material changes by email and will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the platform after any changes constitutes your acceptance of the updated policy.
10. Contact Us
Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at contact@letscleanindia.com. We will respond to all privacy-related enquiries within 10 business days.