Every Feature Built for India's Civic Reality
Eight integrated modules that form a complete civic intelligence platform — from issue reporting to worker payments, government integration, and ESG impact measurement.
Real-Time Issue Management
AI-Powered Categorisation
Every civic issue submitted is instantly analysed by our AI engine, which identifies the issue type (overflowing bin, illegal dump, pothole, drainage blockage), assigns a severity score, and routes it to the correct resolution team — without any manual triage.
GPS-Tagged Reporting
Issues are pinned to exact GPS coordinates, creating a precise geospatial record that maps onto municipal ward boundaries. Workers are dispatched to the exact location without ambiguity.
Live Status Tracking
Every reporter receives real-time status updates as their issue moves through the pipeline: Reported → Assigned → In Progress → Resolved → Verified. Full transparency at every stage.
SLA Monitoring & Auto-Escalation
Municipal SLA rules are imported directly from integrated municipal systems. If a resolution deadline is breached, the platform automatically escalates to supervisors and flags the ward in the compliance dashboard.
Waste Collection & Logistics
Live Driver GPS Routing
Waste collection vehicles are tracked in real time. Route optimisation reduces fuel consumption and ensures maximum coverage per shift. Supervisors see live fleet status on a map dashboard.
Per-Stop Tonnage Capture
Workers log waste weight at every collection point using the mobile app. Data is aggregated by ward, route, and day — giving municipal bodies accurate tonnage data without manual weighbridge dependency.
Verified Waste Marketplace
Collected, segregated waste is listed on an in-platform marketplace where recyclers, aggregators, and segregation vendors can browse by material type, location, and quantity. Transactions are secured by escrow.
Transparent Earnings & Settlements
Task-Based Income Structure
Every verified task completion triggers an automatic earnings calculation. Rates are set by the platform or the contracting organisation, with full visibility for workers before they accept a task.
GST & TDS Compliance
The platform automatically calculates applicable GST and TDS deductions based on worker classification and earnings thresholds — keeping every transaction fully compliant with Indian tax law.
Direct Bank Settlement
Earnings are settled directly to worker bank accounts via UPI, NEFT, or IMPS. Workers receive a digital payslip for every settlement, creating a formal income trail — many for the first time in their working lives.
Government & Municipal Integration
Direct Municipal Data Bridge
LetsCleanIndia maintains live API integrations with municipal bodies across India. Verified resolutions are pushed directly into municipal systems without manual entry.
SLA Rule Synchronisation
Municipal SLA configurations are pulled automatically, ensuring the platform enforces the same resolution timelines as the official municipal mandate.
Ward Grade & Compliance Reporting
Ward cleanliness grades are calculated from verified resolution data and synced back to municipal dashboards. Compliance reports are generated on demand, audit-ready and tamper-proof.
Impact & Sustainability Intelligence
Real-Time Carbon Accounting
Every tonne of waste diverted from landfill is converted to tCO₂e savings using verified emission factors. Carbon data is updated in real time and attributable to specific wards, campaigns, or corporate sponsors.
Waste Segregation Scoring
Collection workers log waste type at source. The platform calculates ward-level segregation rates — dry, wet, hazardous — creating a granular picture of India's waste composition.
ESG & CSR Export
One-click generation of ESG-ready impact reports in formats accepted by SEBI's BRSR framework, GRI Standards, and standard CSR compliance templates for MCA filings.
NGO & Community Campaigns
Verified NGO Badge System
NGOs undergo a verification process and receive tiered badges (Silver, Gold, Platinum) based on their activity, impact data, and transparency scores — giving donors and partners a credible signal.
Campaign Creation & Management
Create and launch beach cleanups, plantation drives, plogging events, and awareness campaigns directly on the platform. Set volunteer targets, track registrations, and publish live impact updates.
School Leaderboard Integration
Schools earn points for verified civic actions — issue reports, campaign participation, waste segregation drives. Leaderboards create friendly competition and real civic engagement among students.
Analytics & Governance
Issue Resolution Funnels
Track every stage from report submission to final verification. Identify bottlenecks, measure average resolution time by issue type, and benchmark ward performance over time.
Worker Efficiency Analytics
Monitor task acceptance rates, average completion time, photo proof quality scores, and earnings per worker — helping supervisors identify high performers and support struggling workers.
Governance Audit Trail
Every settlement dispute, SLA breach, verification override, and resolution rejection is logged with timestamps, user IDs, and evidence — creating an immutable governance record.
Real-Time Notifications
Role-Aware Alert Routing
Notifications are tailored to the recipient's role. A citizen gets issue status updates. A worker gets task assignments. A supervisor gets SLA breach warnings. A government body gets compliance summaries.
Multi-Channel Delivery
Push notifications, SMS, email, and in-app alerts ensure critical information reaches every stakeholder regardless of connectivity or device type — critical for India's diverse digital landscape.
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